Refund Policy

Thank you for shopping with Niyaa.

We’re committed to offering you high-quality beauty and skincare products. If there’s a problem with your order, we’re here to help — within the limits set for cosmetic and personal care items.

🔁 Returns

Due to the hygienic nature of beauty and cosmetic products, we are unable to accept returns or exchanges on any opened or used items.

You may request a return or refund only if:

• You received the wrong item

• Your order arrived damaged or defective

• Your parcel was lost in transit

To be eligible:

• The item must be unopened, unused, and in its original packaging

• You must contact us within 14 days of receiving your order

📩 How to Request a Return or Refund

To request a return or report an issue, please email us at [insert your email] with:

• Your order number

• A brief description of the issue

• Photos if the item is damaged or incorrect

We’ll respond within 2 business days.

💳 Refunds

Once your return request is approved, we’ll process your refund to the original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or provider.

❌ Non-Returnable Items

We do not offer refunds or returns for:

• Opened or used products

• Items marked as final sale

• Free gifts or promotional items

• Delays caused by incorrect address or customs

If you have any questions, please don’t hesitate to contact us at hello@niyaa.co